CONTACTS

If you have specific requests for a tailor-made tour or want to personalize your travel experience, contact us directly via the form in the “CONTACT US” section.
You can also write to us via email , and we will be happy to help you create the perfect adventure for you!

1. Refund Times and Percentages
In case of cancellation of the trip by the Customer, the following penalties will be applied, calculated on the total cost of the purchased package (VAT included):

More than 45 days before departure: 90% refund of the total cost. (10% retained for administrative and management costs).

Between 45 and 40 days before departure: 80% refund. 20% penalty.

Between 39 and 35 days before departure: 60% refund. 40% penalty.

Between 34 and 30 days before departure: 50% refund. 50% penalty.

Between 29 and 20 days before departure: 30% refund. 70% penalty.

Within 20 days of departure: No refund (100% penalty).

The percentages indicated above apply unless otherwise specified in the conditions of sale of the individual trip.

2. Methods of Communication of Cancellation
The cancellation request must be communicated exclusively via:

Certified e-mail (PEC): webikers@pec.it
Registered mail with return receipt
The date of receipt of the communication will be the date valid for the calculation of the penalty. Cancellations communicated by telephone, text messages or other informal channels will not be accepted.

Whenever you want! We will answer you as soon as possible.